FAQ's
Some Frequently Asked Questions
Jazaad & Products
Where is jazaad based?
We launched Jazaad in sunny London, England! We're super excited to be a UK-based brand!
Where Jazaad products made?
Our Jazaad products are the result of an incredible international collaboration! We have a brilliant team of designers right here in the UK, working closely with our skilled manufacturing partners in China to create exceptional products!
Where Jazaad products made?
Our Jazaad products are the result of an incredible international collaboration! We have a brilliant team of designers right here in the UK, working closely with our skilled manufacturing partners in China to create exceptional products!
FAQ's
Setup & Photo Sharing
How to setup the frame?
Connect your digital frame to WIFI and setup a dedicated email. Download the App.
How can I send photos to frames?
Jazaad offers multiple ways to send photos to our frames, including:
Smartphone apps - Android and iOS
Computers - Windows PC and Mac
Can I invite other users to my frame?
Share your Jazaad dedicated email with friends and family to start sharing instantly.
Where Jazaad products made?
Our Jazaad products are the result of an incredible international collaboration! We have a brilliant team of designers right here in the UK, working closely with our skilled manufacturing partners in China to create exceptional products!
FAQ's
Shipping, Payments Returns
When will I Receive my frame?
Delivery times vary depending on where you are in the UK. For orders processed in the UK, you can expect them to arrive within 2-7 days.
What are the available payment options?
We accept a variety of payment methods including AMEX, Apple Pay, Diners Club Discover, Google Pay, Mastercard, Shop Pay, UnionPay, & Visa.
How can I get a refund?
If for any reason you are not satisfied with your Jazaad purchase, we offer a 100% satisfaction guarantee. Simply email us within 30 days of your purchase, and we will issue a full refund.
Are there any hidden fees or monthly charges?
At Jazaad, we’re committed to complete transparency. When you make a purchase, you pay for the frame and its allotted storage up front—no hidden fees, no unexpected charges. We believe in offering a seamless experience, so you can enjoy your Jazaad journey with absolute peace of mind, knowing exactly what you're paying for from the start.